Returns are accepted, at our discretion, within 30 days of the date of purchase, subject to 25% restocking fee. All returns must be sent in the original package, in the same condition it was received. Damaged or defective material will only be accepted when accompanied by an authorization previously issued by BGC USA Online.
Defective or damaged materials will be exchanged with the same material at no additional cost, as long as our customer service department is informed within 24 hours of delivery. All materials will be inspected to determine whether the item appears defective.
We welcome exchanges, however the customer will be responsible for all shipping expenses involved.
To obtain a return or exchange authorization, please contact our customer service department at 562.320.0298, or via email at [email protected]. The return authorization must be affixed to the package. Shipments without a return authorization will not be accepted.